I paid 60$ US for a 3-month subscription and after only 1 week they deleted my account without any reason. I cannot talk to a supervisor, never get any refund and the person that took control of my account was sending out 60 emails a day.I called the support team to know what happened and they told me they are not able to tell me what happened exactly and why my account was removed. I felt bad for the people that were contacted and the employees at Match just thought it was normal operating procedure.
I'm sure they do this to a vast majority of their unsuspecting clients. The next email was an invalid screen name, invalid email address and incorrect birthday.
I have also had a member who was a stalker make me his "favorite".
I contacted CSR via chat twice and was provided no help at all. Now, given that my previous subs had finished more than 12 months before, this is quite obviously an odd event. I know what I think, a very good way to raise massive amounts of cash flow capital. My laptop broke so I tried to do this from my phone. I called the number listed immediately and spoke to a representative who informed my account had automatically renewed and this was the renewal charge.
The first CSR stated it was more than likely a tech issue and it didn't go through but policy states they can't provide refunds for any reason lol. You get 12 "matches" a day and each day the number of selected matches that do not have a profile set up or any pics is at least 1/4 of the "perfect matches". After two weeks I could see that this was a horrible waste of money. Please don't get involved with Match.com, they're just another bullying big company preying on the likes of you and me. I tried both within the app and by visiting the website. I informed I didn't want my account to be renewed and wished to cancel.
This company will continue to charge your credit card even after you disable auto-billing, and they will refuse to give you a refund.
I highly recommend that you not do business with this company.
As soon as my subscription ran out I started getting all these "You're her favorite", "Someone just sent you a message" etc...
Only problem..a month before my subscription ran out I made my profile unable to see sooo who are these women and how and why are they contacting someone, me, they have never seen or read anything about??? I was charge 6 months in the beginning when it was suppose to be a 7 day free trial.
However I did not receive an email confirming this but then I wasn't really looking for one not knowing I had to have it.
They auto renewed me and when I called regarding this charge the next business day, they refused to refund me my full amount.
Most people would call that misleading, give all the message like that, or even a scam.